Contact Us
We provide comprehensive customer support services to assist all registered users with gaming-related inquiries, account management, and technical issues. Our dedicated support team operates in full compliance with New Zealand gambling regulations and maintains the highest standards of professional assistance for our valued players.
Support Channels and Response Times
Multiple communication channels are available to ensure prompt resolution of your concerns. Our live chat feature provides immediate assistance during peak gaming hours, while email support offers detailed responses for complex inquiries. Phone support is accessible for urgent matters requiring immediate attention.
| Contact Method | Availability | Response Time |
|---|---|---|
| Live Chat | 24/7 | Instant |
| Email: [email protected] | 24/7 | Within 24 hours |
| Phone: +64 9 555 0147 | 9 AM – 11 PM NZST | Immediate |
Inquiry Categories and Requirements
Before contacting support, please prepare relevant account information and specific details regarding your inquiry. Our team handles various categories of requests efficiently:
- Account verification and security matters
- Payment processing and withdrawal requests
- Game functionality and technical difficulties
- Responsible gambling support and self-exclusion options
Last updated: January 29, 2026